I think my pool is leaking, what is normal evaporation?
Swimming pools lose water at different rates depending on a variety of factors that include: humidity, water temperature, and wind. On average, you will lose about 1/4 inches of water per 24 hours to evaporation. So you can expect to add about 2 inches of water each week. Aeration features such as spa spillovers, waterfalls, water bowls, deck jets, and heaters will increase the evaporation rates.
Is my pool heater leaking?
If you have water around the heat pump only when it is in use, then it is not leaking. There is water running through the heater ay time the pump is on, so if you only see water there when the heater is on, it IS just condensation. Your pool heat pump can produce up to 8 gallons per hour in condensation!
My filter is leaking, what should I do?
First, make sure to turn the pump off and then remove the lid. Inspect the o-ring for any nicks or irregularities. Replace if necessary. If the o-ring looks good, clean the lip on the lid where it meets up with the o-ring. Then, lube the o-ring with either a Teflon or silicone-based lubricant.
How long should it take to heat my pool?
There are 3 primary ways to heat your pool: Gas / Heat Pump / Solar. Gas is the fastest and can bring most pools to desired temp in less than a day. Heat pumps are more cost-efficient to maintain pool temp than gas, but may take 2-3 days or more to reach the desired temp depending on ambient air temp, humidity, and starting water temp. Solar is completely dependent on the sun's heat, so heating times vary dramatically.
I see a bubble through the lid of my pump, is this a problem?
Look at the pool - if it is circulation, the pump should be fine. An air bubble may become trapped at the top of the pump lid but this does not constitute a defect or problem with the pump. On the other hand, if the pump is running but no water is circulating in the pool, this may indicate that the pump has lost prime. Please call for service to prevent any damage to the pump.
My pool is making a gurgling noise - what should I do?
It is likely due to the water level being too low in the pool. The water level should be at around the middle of the tile. If the level is ok, check to see if the weir door (the flapper) in the skimmer is sticking, as this may cause air to get into the skimmer and cause the pump to surge, resulting in the gurgling noise. If neither of those issues exists and the noise persists, please contact the Service Department.
My pool seem to be stained - what should I do?
Today's modern pool interiors are extremely durable and resistant to staining. They are designed to have a natural variation in hue and tone unlike the old, pure white, 'plaster' pools. This gives them a more natural look but also creates a more varied appearance. Water chemistry is key to maintaining the proper appearance to the pool interior. There is no warranty against staining or mottling but when pools do stain, it is usually a result of improper water chemistry or contaminants from the water source. If you are unsure about your water chemistry, have it checked out by a professional.
How often should I clean / change the filter cartridge?
Your filter should be cleaned approximately once a month with a high pressure nozzle. Do not use a pressure washer, as this will damage the fibers. The cartridge should be replaced once a year or sooner if needed. Heavy usage, introduction of sun tan oils and lotions, or pets in the water will necessitate more frequent replacement of the cartridge.
My skimmer lid is difficult to remove - how can I fix this?
If the skimmer lid sticks on the collar, it likely has some sand or debris on the lip of the skimmer collar. Clean the lip with water or use some sandpaper to smooth it out and make it easier to remove.
Should I seal my paver deck?
Sealing pavers is recommended but we suggest you wait for a period of 1 year after installation to allow for complete cure of the paver bricks before sealing. If you decide to seal them, make sure a quality sealer is used and that it is completely dry before sealing.
Why do only 4 of the 5 spa jets work when using my spa?
Most spas are designed with four spa jets. When in spa mode, those four jets produce heat and hydrotherapy. There is usually a fifth return that looks the same as the jets but is actually the spa return. This return only functions in 'Pool Mode' and allows pool water to enter the spa and prevent it from becoming stagnant when the spa is not in use. So in 'Pool Mode,' the spa return will have water flowing through it and the pool returns but the four spa jets will have no water flowing through them. When in the 'Spa Mode,' the spa return will shut off and water will flow only to the four spa jets.